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MyVAULT TITAN: Identity | Intimacy | Privacy | Assets | Open-Clear-Transparent | Truth | Trust | Courage | Bravery | Law & Order | Kindness | Compassion | Empathy | Transcending Love & Belonging
PLANET-CAN: Positively Leading and Networking Everyone Together in Community Action Networks globally for our 195 Nations of Humanity.
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The Promise: Zero barriers to safety. Access the Presidential InstantConnect AAA-Response app and the Red-Lightning Network immediately.
APEX-ULTRA-CHOICE = AGE.6-WISDOM-LEGACY
A Journey of life well lived in Passion, Purpose, Prosperity (PPP)
No law is needed for the rape of intimacy or the murder of life, and so too should we view the stealing of creation. To copy is to cut off the hands that code each and every day for a better world. We can no longer rely on courts, copyrights, trademarks, patents, or cross-border nations to act as a singular neutral entity in this regard; we must rely on our shared humanity to protect pioneering art.
This Privacy Policy (“policy”) governs the collection, management and disclosure of personal information that AAA-Response.International (Pty) Ltd (“we”, “us” or “our”) collects through the AAA-RESPONSE Technology as well as through the ERPC (Emergency Response and Prevention Centre) control room (“ERPC”).
BACKGROUND LOCATION DISCLOSURE: The AAA-RESPONSE Technology collects location data to enable the ERPC to accurately locate you and dispatch emergency responders (SAPS, EMS, etc.) even when the app is closed or not in use. This continuous background location access is a critical, life-saving feature of the AAA-Response App and MDDR protocols to ensure safety during an emergency incident.
By using the AAA-RESPONSE Technology, you represent that you are of the age of 18 or where you are under 18, a Competent Person has given consent to allow you to utilise this AAA-RESPONSE technology. Personal Information/Special Personal Information may be processed by AAA-RESPONSE in the country where it was collected as well as other countries where laws regarding processing of Personal Information differ.
1.1 “Agreement” means this agreement as recorded and concluded in electronic form;
1.2 “Business Day” means any day other than Saturday, Sunday or public holiday in the Republic of South Africa;
1.3 “Calendar Month” means any calendar month beginning on the first day of the same month and ending on the last day of the same month;
1.4 “Client” means the person who does hereby subscribe for the installation and operation of any of the products or services offered by AAA-RESPONSE;
1.5 “Device” means any device that is linked to AAA-RESPONSE as an unit that may have additional functionality outside of the AAA-RESPONSE product or service, but that will be connected to such a product or service;
1.6 “Effective Date” means the date on which the Client successfully subscribes to the products or services offered by AAA-RESPONSE, which includes the creation of a ‘MyVault’ account, not limited to financial contribution, and is the date from which the Client will be bound by the terms of this Agreement;
1.7 “ERPC” means Emergency Response and Prevention Centre operated by AAA-RESPONSE, or other service delivery partners;
1.8 “GPS” means global positioning system that forms part of the built in settings on the handset;
1.9 “Handset” means the cellular telephone handset device of the Client to which the products or services offered by AAA-RESPONSE is linked and/or installed;
1.10 “Incident” means safety, security, medical or similar such emergency (“Incident”), or potential threat or risk of an Incident;
1.11 “IMICS” means the Incident Management and Information capturing System, an emergency and crime incident investigation, surveillance and information capturing system;
1.12 “Parties” means the Client and SA-CAN Affiliates, and “Party” means any one of them, as the context might indicate;
1.13 “Personal Information” means, insofar as it pertains to the Client, information described as such in Chapter 1 of the Protection of Personal Information Act, No 4 of 2013 and includes, but is not limited to his name; identity and/or passport number; date of birth; age; gender; race; ethnicity; biometric information; marital / relationship / family status; physical and mental health information and records, including but not limited to medical history and blood type; sexual orientation; physical address; email address; landline and cellular telephone numbers; fingerprints; criminal history; education or other personal credentials; online / instant messaging identifiers; photographs; voice recordings; video recordings; private and open correspondence; religious or philosophical beliefs including but not limited to personal and political opinions; employment history and salary information; financial and banking information; membership of organisations / unions and physical movements and location in the past and current time;
1.14 “Responder” or “Third Party Service Provider” mean a service provider that the ERPC may dispatch to assist the Client with regards to an Incident, and may cover the full emergency spectrum of responders including, but are not limited to South African Police Service (SAPS), The Hawks, Metro Police, emergency medical services (EMS) including any resultant medical care, fire and rescue, roadside assistance, volunteer organizations, private and public responders etc;
1.15 “SA-CAN” means Together SA-SACAN NPO/NPC;
1.16 “SA-CAN Affiliates” means AAA-Response.International (Pty) Ltd and Together SA-SACAN NPO/NPC or any one of these entities as the context may indicate or as applies in the circumstances;
1.17 “Safety Apps” means the AAA-Response app, the MDDR – Mobile Device Data Recorder & CoDriver app, and the Operatives app, as owned by SA-CAN Affiliates that the Client downloads onto their Handset;
1.18 “Services” or “AAA-RESPONSE Technology” means any product or service offered by AAA-RESPONSE including but not limited to the Safety Apps, any computer software related to the provision of the Services, other smart phone applications, hardware interfaces and web accessed platforms, including all versions and features thereof presently existing and as enhanced and developed from time to time in the future; as well as the Advanced CoDriver Assistance Centre service, Specialised Victim Support Services, Code Red Services, VCAT- Operations app, IMICs, the ERPC and other means of linking the Client to a Responder in the event of an Incident;
1.19 “Termination Date” means the date of termination of the Agreement in terms of clause 14 by the Client to AAA-RESPONSE, or 1 Calendar Month after written notice of termination is provided by AAA-RESPONSE to the Client;
1.20 “Third Party Platforms” means any third party platform that takes over the management of, or the dispatching and response to an Incident from AAA-RESPONSE;
1.21 “AAA-RESPONSE” means AAA-Response.International (Pty) Ltd and its associated entities, including Together SA-SACAN NPO/NPC.
2.1 This Agreement includes all of the material information contained on and entered onto the website or platform on which it is contained, by the Parties.
2.2 The headings of the clauses in this Agreement are for the purpose of convenience and reference only and shall not be used in the interpretation of this Agreement nor any clause hereof.
2.3 Unless a contrary intention clearly appears words importing:
2.4 If any provision in a definition is a substantive provision conferring rights or imposing obligations on a Party, notwithstanding that it is only in the definition clause, effect shall be given to it as if it were a substantive provision of this Agreement.
2.5 Expressions defined in this Agreement bear the same meanings as words contained on and entered onto the site or platform on which this Agreement is contained.
2.6 The provisions of the preamble, introduction, annexures and other recordals in the Agreement are binding on the Parties and are not intended to be merely informative.
2.7 In the event of conflict between this Agreement and the schedules or annexures to this Agreement (if any), the provisions of this Agreement shall prevail, save to the extent that any schedules or annexures expressly provide otherwise.
2.8 If a term is defined within the context of a clause in this Agreement, that definition shall, unless it is clear from that clause that the definition has limited application to it, have the same meaning throughout this Agreement.
2.9 The rule that a contract shall be interpreted against the Party responsible for the drafting or preparation of the contract (the Contra Proferentem Rule), shall not apply to the interpretation of this Agreement.
2.10 The words “include”, “including” and “in particular” shall not be interpreted as limiting the generality of any preceding word/s or introducing an exhaustive list.
2.11 Any reference in this Agreement to any other agreement, document or statute shall be interpreted as a reference to such other agreement, document or statute as same may have been amended varied, novated or supplemented, or may from time to time hereafter be, amended, varied, novated or supplemented.
2.12 Any reference to any legislative provision is deemed to include any subordinate or delegated legislation.
2.13 Where in this Agreement a number of Business Days is provided for between the happening of one event and another, the number of days must be calculated by:
2.14 Where figures are referred to in numerals and in words, the words shall prevail if there is any conflict between them.
2.15 The provisions of the preamble, introduction and other recordals are binding on the Parties and are not intended to be merely informative.
2.16 Where in this Agreement provision is made for the giving of a notice, the notice shall be given in writing.
2.17 The termination or cancellation of this Agreement shall not affect the operation of clauses which are intended to remain in force, including but not limited to those clauses (if any) which provide for:
3.1 The purpose of this Agreement is to define the principle terms of engagement and relationships between the Client and AAA-RESPONSE with regards to the provision of the Services, and the Client hereby accepts and agrees to the terms of this Agreement, as updated from time to time and published on the AAA-RESPONSE website, or on the app store platforms where the Client downloads the Safety Apps from.
3.2 In the event of an Incident, or potential threat or risk of an Incident, the Client will be able to alert AAA-RESPONSE via their Safety App, or telephonically, and AAA-RESPONSE acts as the Client’s agent and will seek to procure and dispatch an emergency Responder and / or seek to manage the Incident, as deemed appropriate by AAA-RESPONSE, on the Client’s behalf.
3.3 In performing the Services, Personal Information supplied by the Client and accessed via the AAA-RESPONSE Technology shall be used by the SA-CAN Affiliates solely for the purposes of:
3.4 The person concerned is intended to be the Client, but it is contemplated that such person will include the person who is in possession of the Handset at the time the AAA-RESPONSE Technology is put into use.
4.1 The Client does hereby consent to and authorise AAA-RESPONSE to:
4.2 The consent and authority provided in clause 4.1 is:
4.3 The Client shall be obliged to ensure that in the event of the Handset having been destroyed, lost, stolen or replaced, AAA-RESPONSE is immediately notified in writing, so that arrangements can be made to terminate the service of the AAA-RESPONSE Technology to that Handset and transfer the application to a replacement Handset.
4.4 The Client shall be responsible for the safe keeping, retrieval and proper use of the unique personal identification number and access number required to operate the settings of the AAA-RESPONSE Technology or disconnect its service, which will be issued to the Client on the installation of the AAA-RESPONSE Technology.
4.5 The Client warrants that all information provided by it to AAA-RESPONSE is material to the SA-CAN Affiliates, is accurate and current and agrees to correct and update such information on written notice to AAA-RESPONSE immediately when changes to it occur.
4.6 The Client acknowledges that the extent of the SA-CAN Affiliates’ access to and control over the Handset and associated Personal Information will be subject to the range of client permissions selected by the Client electronically in the process of the installation of the AAA-RESPONSE Technology on the Handset, but will in the greatest extent enable the SA-CAN Affiliates to remotely: approximate location (network-based); determine precise location (GPS and network-based); read, modify or delete the contents of the Handset; receive data from the internet; view network connections; read Google service configuration; read sensitive log data; read Handset status and identity; take photographs via the Handset; make audio and video recordings via the Handset; view Wi-Fi connections; change audio settings; prevent the Handset from “sleeping”; control the Handset vibration; change system display settings; control the flashlight; modify secure system settings; run at startup; read sent and received SMS and other data messages; “wipe” the Handset; lock the Handset; erase the SD card; determine Handset status: battery, IMEI; “hide from launcher”; detect when the sim card is changed; read the call list and start and stop the data connection.
6.1 The Client does hereby consents to the landing and taking off of a helicopter, operated by SA-CAN Affiliates, representatives of SA-CAN Affiliates and/or any Third Party Service Provider, on any property in respect of which the Client is the owner of or has an interest in, including but not limited to an interest by virtue of being a tenant of the property.
7.1 SA-CAN Affiliates has access to past incident case reports and can generate internal reports for its own business processes or for use in investigating a complaint.
7.2 All calls made to or by the ERPC control room will be recorded and stored in accordance with privacy laws, regulatory records retention requirements and legitimate operational requirements.
7.3 The client hereby consents to the retention of records.
5.1 The Client acknowledges that:
5.2 The Client does hereby:
5.3 It is agreed that if, for whatever reason, SA-CAN Affiliates is liable to the Client or any third party for any claim under this Agreement, the maximum aggregate liability assumed by SA-CAN Affiliates shall not exceed fifty percent (50%) of the monthly fee paid by the Client for the Services.
18.1 AAA-RESPONSE shall not be liable for any delay or interruption in delivery or performance of the Agreement or any failure or delay to perform any other of its obligations under the Agreement due to any cause beyond its direct control, including but not limited to any of the following: strikes, lock-outs or other industrial action; sabotage, terrorism, civil commotion, riot, invasion, war or threat of or preparation for war; state of emergency, fire, explosion, storm, flood, drought, subsidence, an act of God, unfavourable weather conditions, epidemic, pandemic or any natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; any act or policy or change in legislation of any state or government or other authority having jurisdiction over either party; power or water supply interruption, any inability on its part to obtain or receive any imported equipment, goods or materials from any supplier due to any failure on the part of such supplier to deliver the equipment, goods or materials in question as a result of the action of its own government or any other boycott or sanction or embargo which it chooses to observe and which is directed at the government of the Republic of South Africa or any national or anyone connected with the Republic of South Africa, or for any other similar reason (“Force Majeure”) including in a region or country where an Client is present.
18.2 Upon the occurrence of any delay or failure occasioned by a Force Majeure, the provisions of the Agreement which are affected shall be suspended for as long as the cause in question continues to operate.
18.3 Once the Force Majeure no longer applies, AAA-RESPONSE will resume performance of its obligations as soon as its planning permits, provided that if that cause has not ceased within 120 calendar days from when it arose, the Agreement may be terminated by either Party.
18.4 The Client is not entitled to compensation for the damages suffered or to be suffered as a result of the Force Majeure, suspension or termination as referred to in this clause and the Client shall have no claim for restitution of monies paid in respect of Services which have already been delivered.
8.1 AAA-RESPONSE does not warrant that any AAA-RESPONSE technology will be compatible with the clients handset.
8.2 The availability of the Service is subjected to the following requirements for the functionality of the AAA-RESPONSE technology:
8.3 The terms of agreement with the Client’s respective mobile communications network provider will continue to apply when using the AAA-RESPONSE Technology.
8.4 AAA-RESPONSE shall not be liable for any communication, software or hardware costs the client may incur in connection with access or use of Technology.
9.1 Ownership of the AAA-RESPONSE Technology will remain with AAA-RESPONSE at all times and the Client’s entitlement to the use of the AAA-RESPONSE Technology is respectively limited to the duration of this Agreement.
9.2 AAA-RESPONSE shall at no time be liable to the Client for, and does hereby disclaim liability for:
13.1 The Client acknowledges that:
14.1 The Client acknowledges that neither he nor any other person may use or cause the AAA-RESPONSE Technology to be used for any unlawful purpose;
14.2 The Client shall use the Services solely for bona fide safety and security purposes as per this Agreement, and may not directly or indirectly transfer, handover, distribute, re-distribute, copy, sell, re-sell, lease, licence or sub-licence the Services.
14.3 AAA-RESPONSE reserves the right to cancel or suspend the Services without notice to the Client based on information published by the Client, which in the reasonable exercise of the discretion of AAA-RESPONSE is a contravention of the above prohibitions.
10.1 The Client acknowledges that:
15.1 The Client shall be liable for the payment to AAA-RESPONSE of a monthly subscription fee for various services offered by AAA-RESPONSE as selected and agreed upon by the client which includes the use of the AAA-RESPONSE Technology from the Effective Date until the Termination Date.
15.2 The Agreement shall run on a recurring month to month basis.
15.3 In order to terminate the Agreement, the Client shall give AAA-RESPONSE written notice of termination on or before the 15th day of any Calendar Month and the Agreement shall terminate on the last day of the following Calendar Month.
15.4 AAA-RESPONSE shall be entitled to increase the subscription fee by providing one Calendar Month’s written notice to the Client.
15.5 The subscription fee increase shall take effect on the date as specified in the written notice provided for in clause 14.4.
15.6 In the event that the Client gives notice to terminate the Agreement, until the Termination Date the Client shall be liable for the subscription fee amount as it existed at the time he gave notice of termination.
17.1 If the Client breaches any provision of this Agreement and, if such breach is capable of being remedied, fails to remedy the breach within 10 Business Days after written notice has been given to the Client by AAA-RESPONSE requiring the breach to be remedied, AAA-RESPONSE shall be entitled, without prejudice to any other rights it may have, to
17.2 The Client shall be liable for all legal costs and expenses (calculated on an attorney and own client scale) incurred as a result of any breach of any provision of this Agreement by the Client.
19.1 This Agreement supersedes all other discussions, agreements and/or understandings between representatives of AAA-RESPONSE and the Client regarding the subject matter hereof.
19.2 This Agreement shall in all respects (including its existence, validity, interpretation, implementation, termination and enforcement) be governed by the law of the Republic of South Africa.
19.3 The Client consents to the jurisdiction of the High Court of South Africa, KwaZulu-Natal, Durban Local Division in respect of any dispute arising out of this Agreement, however AAA-RESPONSE shall not be obliged to institute action out of that Court.
19.4 Any provision of this Agreement which is presently or in the future becomes illegal, invalid or unenforceable shall, to the extent of such illegality, invalidity or unenforceability, be treated as if it had not been drafted and shall be severed from this Agreement, without invalidating the remaining provisions of this Agreement.
19.5 Any fees incurred by AAA-RESPONSE during the response to a situation of sudden emergency where a decision needs to be made by them as to the appropriate action to take from a number of possible alternatives, based on limited information, in a short space of time and with serious consequence which is not included in the package of services the client has explicitly subscribed to will be for the account of the Client, unless expressly agreed otherwise in writing by AAA-RESPONSE.
19.6 The Parties agree that no Party shall be entitled to cede its rights and / or delegate its obligations in terms of this agreement to a third party without the prior written consent of the other Parties, which consent shall not be unreasonably withheld.
19.7 However, AAA-RESPONSE may cede its rights and / or delegate its obligations to an associated party within its group structure.
19.8 Any provision in this Agreement which is or may become illegal, invalid or unenforceable in any jurisdiction shall, with respect to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability and shall be treated pro non scripto and severed from the balance of this Agreement, without invalidating the remaining provisions of this Agreement or affecting the validity or enforceability of such provision in any other jurisdiction.
20.1 The following table:
| Full name and legal status | AAA-Response.International (Pty) Ltd |
| Physical address | 17 Msenga Road, Kloof, Durban, kwaZulu-Natal, South Africa, 3640 |
| Chiefdom | King Misuzulu kaZwelithini |
| Telephone number | (+27) 08 616 23646 / 08-616-ADMIN |
| Telephone Intl ERPC | (+27) 08 616 87225 / 08-616-TRACK |
| Website 1 | AAA-RESPONSE INTERNATIONAL |
| Website 2 | PLANET-CAN (PTY) LTD |
| Email address | [email protected] |
20.2 The following table:
| Membership of self-regulatory body | Private Security Industry Regulatory Body |
| Contact details of above self-regulatory bodies | 420 Witch-Hazel Avenue Eco Glades 2 Office Park Highveld Ext 70 Centurion; Email: [email protected]; Telephone: (+27) 08 610 77572 |
| Names of office bearers | Brian Clive Youngblood Riggs |
| Place of registration | Durban |
| Full price | As per the AAA-RESPONSE Technology mobile applications and Services offered by AAA-RESPONSE |
| Manner of payment | Debit order |
| The time within which the services will be rendered | Services are activated on an ad hoc basis |
| Manner and period within which consumers can access and maintain a full record of the transaction | Request by email 48 hours |
| Privacy policy | Can be viewed on the AAA-RESPONSE Technology mobile application, on the website, attached below, on the Apple Store and on the Google Play Store. |
11.1 As soon as the client has requested assistance, the Incident is automatically loaded onto the IMICS system and assigned to a dispatcher in the ERPC Control Room.
11.2 Dispatchers are employed by AAA-RESPONSE and their backgrounds are verified which includes collecting copies of certain basic information submitted by the dispatchers in relation to their identity, experience, training, qualifications and references.
11.3 Dispatchers are required to conduct themselves in a professional and respectful manner and in line with the SA-CAN Code of Conduct.
11.4 Dispatchers are under a duty to present themselves in a lawful, honest and accurate manner, and in such a way so as not to mislead a client.
12.1 SA-CAN Affiliates is not a Responder itself and aims to link the Client to a Responder in the event of an Incident.
12.2 The Client agrees that Responders may be public or private Third Party Service Providers, and AAA-RESPONSE is not responsible for any costs associated with the services the Responder provides to the Client.
12.3 In the event of an Incident, the Client acknowledges and agree that SA-CAN Affiliates acts as an Client’s agent to procure the Responders on the Client’s behalf, or may use a Third Party Platform to manage an Incident and that Third Party Platform may procure services / Responders on the Authorised User’s behalf.
12.4 The Responders or the Third Party Platform are not SA-CAN Affiliate’s agents or employees and the Client agrees that SA-CAN Affiliates cannot be held responsible for any of the Responders or the Third Party Platform’s actions or omissions, or for any damage caused by their performance or failure to perform.
12.5 The Client therefore holds SA-CAN Affiliates, its officers, directors, shareholders, employees, agents, representatives and successors (or their agents) harmless against claims arising from all losses, damages, expenses, rights, claims, and actions of any kind including, without limitation, personal injuries, death, and property damage, that may either directly or indirectly arise from the Third Party Platform’s or the Responders acts or omissions relating to an Incident.
12.6 SA-CAN Affiliates accepts no liability for any loss or damage to any other party that may arise as a result of a Third Party Platform’s or Responder’s acts or omissions relating to an Incident.
12.7 Response Times: The Responders include a network of independent local and national response teams including individuals, the private sector and national, provincial and local government entities for response.
12.8 Response times may vary depending on the location of an Incident and the availability of the Responders.
12.9 The Client shall hold SA-CAN Affiliates, its officers, directors, shareholders, employees, agents, representatives and successors (or their agents) harmless against any claim of whatsoever nature arising due to the failure of a Responder, or a Third Party Platform, or SA-CAN Affiliates to respond within a reasonable period.
16.1 All written notices to AAA-RESPONSE provided for in this Agreement shall only be capable of being relied upon and regarded as received by AAA-RESPONSE if delivered to AAA-RESPONSE by one of the following means:
16.2 All written notices to the Client provided for in this Agreement shall be capable of being relied upon and regarded as received by the Client if transmitted to the Client via the AAA-RESPONSE Technology.
16.3 AAA-RESPONSE shall be able to change its address details as recorded in clause 9.1 on written notice to the Client transmitted via the AAA-RESPONSE Technology.
AAA-RESPONSE APP (FORMERLY KNOWN AS TRACKBOX):
An emergency application that connects people to emergency services and allows emergency services quick access to important personal information. The interface allows the client to easily report suspicious activities as well as add GPS located alerts. AAA-RESPONSE gathers all essential information needed in an emergency situation. By tapping the AAA-Response App (formerly known as the TrackBox app), the control room has the ability to access any information that emergency units might need to do their jobs. The AAA-RESPONSE ERPC (Emergency Response and Prevention Centre) Collaboration Network is a network of control centres and services. This software allows clients and the public to access help instantly, from all AAA-RESPONSE collaborators.
‘CALL ME’ PANIC BUTTON:
No airtime or data needed. If you are in an emergency situation without data or airtime, you can make use of the emergency ‘Call Me’ Panic Button, which will send a ‘Call Me’ to your selected ERPC or contact.
MY VAULT:
Your personal database that provides all the information required to improve response time in the case of an emergency. It gives our trained responders immediate access to all relevant information such as your home address, contact details of emergency contacts, next-of-kin, family members and assets and helps us have necessary details on hand without wasting precious time trying to get this information from you.
REPORT:
Easily report a host of incidents such as suspicious activity or vehicles in your area with GPS alerts, or Criminal activity, animal cruelty, poaching, accidents, injury, emergency incidents etc. Cases are then automatically created for these reports and an ERPC dispatcher will follow up, notify relevant response personnel and further investigate. Additionally, the incident map will be updated to notify those in the area of the incident.
TRACKME:
A feature is developed to track you while you travel. You can activate it whenever you are on the move and want an extra eye on you to make sure you reach your destination safely. If you move off the route you are expected to take to your destination, the ERPC will reach out to check if all is ok.
MISSING:
Aids in fast reaction time in the event of a missing person. By creating a profile for your family members and listing their individual physical characteristics and uploading photographs of your family on your MyVault profile this allows us to mass activate a search for missing family members by already having the relevant info at hand.
SUSPICIOUS VEHICLES:
SNIPR ANPR has a one-touch button feature that instantly checks all databases to see if a vehicle is stolen or wanted for an enquiry. Ultimately, the AAA-RESPONSE SNIPR app enables every member of the public to participate nationally in adding to the database, while ensuring their own safety and anonymity. AAA-RESPONSE SNIPR Suspicious Vehicle Checks is a national collaboration of AAA-RESPONSE, SNIPR ANPR (Automatic Number Plate Recognition), SAPS, The Hawks, Operational Command Centres, War Rooms, Crime Intelligence, Violent Crimes & Technology Support NPO (VCAT), Recoveri Microdot, Vehicle Tracking Companies, Security Companies, community crowdsourcing, and Emergency Response & Prevention Centres (EPRCs). SNIPR is currently linked to 1 000 cameras, and process 1 000 000+ cars a day real-time, identifying if they are suspicious, wanted, hijacked, stolen etc, and alerting appropriate authorities.
GPS VOICE NOTE REPORTING:
Allows you to record a message of up to 30 seconds which is then sent to the ERPC along with your GPS position.
24/7 EMERGENCY RESPONSE AND PREVENTION CENTRE:
Emergency services dispatch and liaison.
INCIDENT MANAGEMENT AND INFORMATION CAPTURING SYSTEM (IMICS):
Uses MyVault and is accessible only to trained ERPC dispatcher staff, and only on the activation of an emergency panic. The most advanced community profiling system in the country to date, which takes into account each and every aspect of a client’s lifestyle. Full case management of over 200 different case types: All types of crime, alarm monitoring, Crisis Centre, Medical, Fire & Rescue, Municipal Support, Roadside Assistance, Traffic, Bee & Snake Removal, Raptor Rescue, Animal Welfare, Wildlife.
MDDR (MOBILE DEVICE DATA RECORDER) APP:
Turns your smartphone into a “black box” like in an aircraft. No data is stored anywhere other than as it normally would be on your phone, but MDDR allows us access to the phone in the event of an emergency. We then use that data to help track you, your device or assailants in the crime committed against you. This pioneering tracking technology is only be used in high level investigations and for lifesaving intervention purposes, as well as stolen cell phone recovery. A unique patented aspect of this is the “off button”, where the phone is turned “off” in the event of an incident, but in fact remains on. When this is activated, the phone silently sends a distress signal, position signal and turns on the microphone, records and transmits what the phone hears to the call centre, to make an assessment of whether there is an event, and then takes appropriate action. When MDDR is activated, the rear and front cameras can also be switched on to take photos of any clients and send to the control centre.
CO-DRIVER:
The CoDriver App feature is a driving companion that helps keep you safe on the road. It has been designed using ground-breaking technology, which tracks driver position, logs your trip and blocks the full use of your phone while driving. You will still be able to navigate, place a call (with the use of hands free, or in-car caller) or activate an emergency Panic. If you are a passenger in the car, CoDriver will confirm this, and then allow you regular full access to your phone. CoDriver functions as an electronic seatbelt that automatically starts when you are moving at more than 20 km per hour. The app determines driver position which can be used for investigative purposes in the event of an accident claim.
APP SUPPORT:
Our dedicated App Support Team is there to assist with any app support queries you may have, to help walk you through the setup process or to manually update info on your behalf if you are having trouble.
ALERTS AND MAPPING:
AAA-RESPONSE uses crowdsourcing of information (specifically related to the reporting of crime and suspicious activity) to create a real time Incident Map across the country.
LINKED DEVICES:
Means any device that is linked to the AAA-RESPONSE Technology as a unit that may have additional functionality outside of the AAA-RESPONSE product or service, but that will be connected to such a product or service. Allows for the addition of linked devices to your MyVault and AAA-RESPONSE profile. Such products include but are not limited to Instant Communication Devices (ICD’s), Mobile Panic Devices, Tracker units, Automatic Number Plate Recognition (ANPR), Public Safety Answering Point (PSAP) units, Microdot or Asset Tracker Technology etc.
This Privacy Policy (“policy”) governs the collection, management and disclosure of personal information that AAA-Response.International (Pty) Ltd (“we”, “us” or “our”) collects through the AAA-RESPONSE Technology as well as through the ERPC (Emergency Response and Prevention Centre) control room (“ERPC”).
BACKGROUND LOCATION DISCLOSURE: The AAA-RESPONSE Technology collects location data to enable the ERPC to accurately locate you and dispatch emergency responders (SAPS, EMS, etc.) even when the app is closed or not in use. This continuous background location access is a critical, life-saving feature of the AAA-Response App and MDDR protocols to ensure safety during an emergency incident.
We respect your rights to the responsible management of your personal information under the Protection of the Personal Information Act 4 of 2013 (“the act”). For the purposes of this policy, personal information is defined in accordance with the definition provided in the act. Your use of any AAA-RESPONSE technology is subject to this policy. By using the AAA-RESPONSE Technology and agreeing to the terms and conditions as laid out in this document you signify your consent. If you are younger than 18, you acknowledge that you have obtained consent from a parent or guardian and that you are not in any way obscuring the duty to obtain such consent, to processing of your personal information in accordance with this privacy policy.
AAA-Response.International (Pty) Ltd may amend this policy at any time. All amended terms shall be effective immediately upon the revised policy being made available and any subsequent activity in relation to the application shall be governed by such amended terms and conditions of usage. If you do not agree with any term in this policy, please do not use this application or submit any personally identifiable information through this application.
The following definitions shall apply over and above those in the main body of the Agreement:
“Child” shall mean a natural person under the age of 18.
“Competent Person” shall mean a person who is legally competent to consent to any action or decision being taken in respect of any matter concerning a child.
“Personal Information” shall mean personal information as defined in the Protection of Personal Information Act , South Africa including information relating to
“Special Personal Information” shall mean personal information as defined in the Protection of Personal Information Act, South Africa including information relating to
“Client/s” shall mean any individuals who make use of or access the AAA-RESPONSE Technology.
The term “Personal Information” has the meaning given to it in the Act. Generally, it is any information that can be used to personally identify you. This may include your name, surname, address, telephone number and/or email address. Should the information we collect personally identify you, or you are reasonably identifiable from it, the information will be considered personal information. Your Personal Information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.
The processing of Personal Information shall include the collection, receipt, recording, organisation, collation, storage, updating or modification, retrieval, alteration, consultation, use; dissemination by means of transmission, distribution or making available in any other form; or merging, linking, as well as blocking, degradation, erasure or destruction of information. AAA-RESPONSE strives to ensure that the conditions set out in the Act and all the measures that give effect to such conditions, are complied with when processing Personal Information. In particular, AAA-RESPONSE strives to ensure that Personal Information and Special Personal Information is processed in a manner that is lawful, adequate, relevant and not excessive given the purpose of collection.
AAA-RESPONSE collects and processes information that can be used to identify you personally that is necessary to providing, facilitating and maintaining the AAA-RESPONSE Technology and associated Services. Subject to consent, we collect Personal Information/Special Personal Information from the following entities:
As a parent, guardian or Competent Person, on behalf of the child, you consent to the collection, processing, sharing and storage of Special Personal Information for the purpose of facilitating access to the Application. Personal Information that may be collected by AAA-RESPONSE includes: First and last name; Age; Country of residence; Location information; Province; Physical address; Mobile phone number; Email address; Medical information; Identity number; Insurance & asset information; Vehicle Registration information; Location Data.
AAA-RESPONSE collects and processes Personal Information that is provided to them by clients and or parents, guardians and/or Competent Person in the following instances:
AAA-RESPONSE retains records for a period that is longer than is required by law and you hereby consent to such retention of Personal Information/Special Personal Information. There may be instances where we may also collect some information that is not Personal Information/Special Personal Information because it does not identify you or anyone else (we may collect anonymous answers to surveys or aggregated information about how you use our Application). If you use AAA-RESPONSE technology applications, we use various tracking technologies to collect information such as your location data, activity, or the information you request. This information collected is kept confidential. The use of tracking technology enables us provide the emergency response service.
The primary purpose for collecting and processing your Personal Information is to enable us to provide you access to the AAA-RESPONSE Technology applications and the emergency response service. AAA-RESPONSE also collects and processes Personal Information in order:
AAA-RESPONSE also uses the information collected, including the voice recordings, to address internal technical and business processes and improve service delivery. We research clients’ habits, measure traffic patterns in the aggregate, analyse trends, administer the AAA-RESPONSE Technology, track clients’ actions on the AAA-RESPONSE Technology applications and gather broad demographic information for the purpose of improved communication, service delivery and user experience. In some instances, AAA-Response.International (Pty) Ltd may also collect sensitive information about clients, such as information about their racial or ethnic origin. Consent is obtained for the collection of such information.
By using the AAA-RESPONSE Technology, you hereby consent to your Personal Information (including Special Personal Information) for the abovementioned purposes, associated purposes and to (a) update our records; (b) keep your contact details up to date; (c) to comply with any law, rule, regulation, lawful and binding determination, decision or direction of a regulator, or co-operate with any governmental authority of any country.
By using the AAA-RESPONSE Technology, you represent that you are of the age of 18 or where you are under 18, a Competent Person has given consent to allow you to utilise this AAA-RESPONSE technology. This consent is effective on access to the Application. You, or a Competent Person in the case of a child, consent/s to the processing of Personal Information/Special Personal Information. As a Competent Person you agree that giving such consent means that you have given AAA-RESPONSE permission to collect and process the child’s Special Personal Information in the ways described in this Policy. You understand that your consent to the processing of your Personal Information/Special Personal Information by AAA-RESPONSE pertains to the provision of information and the AAA-RESPONSE Technology applications; as well as associated purposes. Personal Information/Special Personal Information may be processed by AAA-RESPONSE in the country where it was collected as well as other countries where laws regarding processing of Personal Information differ. Should you select the option to join the Communication mailing list and receive news alerts, you consent to the receipt of direct marketing communications regarding all business activities and news. Should you select the location data based features in the AAA Response App, or MDDR (Mobile Device Data Recorder), you consent to your location data being shared with AAA-RESPONSE in order for safety monitoring or dispatching of emergency services being carried out by AAA-RESPONSE. You expressly consent to AAA-RESPONSE retaining your Personal Information/Special Personal Information once your relationship with AAA-RESPONSE has been terminated and using the information for aggregate, statistical and reporting purposes.
AAA-RESPONSE endeavours to comply with all laws and regulations applicable to AAA-RESPONSE pertaining to information and communications privacy including, but not limited to, the 1996 South African Constitution and the Protection of Personal Information Act 4 of 2013 (“the Act”). AAA-Response.International (Pty) Ltd applies the principles of protection of Personal Information under the Act and further legislation referred to in the Act. AAA-RESPONSE seeks to ensure the quality, accuracy and confidentiality of Personal Information in its possession. You warrant that all Personal Information supplied by you is both true and correct at the time of provision. In the event of any aspect of this Personal Information changing post submission, it is your responsibility to immediately notify AAA-RESPONSE of the said changes by email to [email protected]. You agree to indemnify AAA-RESPONSE, its directors, employees, representatives and agents from and against any claims, damages, actions and liabilities including without limitation, indirect, incidental, special, consequential or punitive damages arising out of AAA-RESPONSE’s reliance on your personal information should your personal information contain any errors or inaccuracies. You warrant that you have the authority, permissions and consent to provide AAA-RESPONSE with any third party information submitted to AAA-RESPONSE. AAA-RESPONSE will take all reasonable measures in order to ensure your Personal Information is appropriately safeguarded, these precautions include, but are not limited to: firewalls, access control mechanisms via private keys, privacy protocol steps and software protection for information security.
AAA-RESPONSE may share your personaI Information with authorised third parties such as service providers to AAA-RESPONSE. These include, but are not limited to, data hosting service providers. When emergency assistance is requested via the AAA-RESPONSE Technology applications, AAA-RESPONSE will share your Personal Information with third parties such as the emergency Responder. You consent to this sharing of information. Personal Information will be used for administrative purposes, enabling the execution of Services, and for the purpose of crime diagnostics, crime statistics and data analytics with respect to crime management and prevention strategies (and such analytics may be shared with third parties). AAA-RESPONSE does not permit these parties to use such information for any other purpose than to perform the services that AAA-RESPONSE has instructed them to provide. All processing is compatible with such purpose. AAA-RESPONSE may appoint certain agents, third parties and/or service providers which operate outside the borders of the Republic of South Africa. In these circumstances AAA-RESPONSE will be required to transmit your Personal Information outside South Africa. The purpose of the transborder transfer of your Personal Information may include, but is not limited to: data hosting and storage. You expressly consent to the transborder flow of your Personal Information.
On receipt of instructions from you, AAA-RESPONSE will destroy or delete a record of Personal Information about you which AAA-RESPONSE is no longer authorised to retain. This is subject to certain exceptions such as retaining records that AAA-RESPONSE is required by law to retain. AAA-RESPONSE is entitled to retain de-identified information for authorised or legitimate purposes. In the event that you wish to revoke all consent pertaining to your Personal Information and/or you would like AAA-RESPONSE to remove and/or delete your Personal Information entirely, you may contact AAA-Response.International (Pty) Ltd via email at [email protected]. Records relating to the provision of information to and/or by you can be retained by AAA-RESPONSE in terms of legislative records retention provisions and includes your Personal Information and/or Special Personal Information. AAA-RESPONSE retains records for a period that is longer than is required by law for statistical or research purposes.
You have access to all personal information which you have provided through your MyVault account. This personal information can be updated by yourself at any time, by logging in to your MyVault account. You may request access to any Personal Information/Special Personal Information we hold about you at any time by contacting us on [email protected]. If you believe that Personal Information/Special Personal Information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment or that we cannot amend the information as required, we will retain a note about the request. Where we hold information that you are entitled to access, and if you are unable to access this information through your MyVault account, we will try to provide you with suitable means of accessing it (for example, by emailing it to you). There may be instances where we cannot grant you access to the Personal Information/Special Personal Information we hold. We may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. Should this be the case, we will give you written reasons for any refusal.
Business records relating to the provision of information or the AAA-RESPONSE Technology to you can be retained by AAA-RESPONSE in terms of legislative records retention provisions and includes your Personal Information. Records can be retained for operational purposes or for evidential purposes. Where AAA-RESPONSE shares your Personal Information/Special Personal Information with Employees and other Service providers, AAA-RESPONSE does not permit such parties to use the information for any other purpose than those pertaining using, maintaining and/or running of the AAA-RESPONSE Technology and associated services. We may disclose your Personal Information/Special Personal Information to:
We may further disclose your Personal Information/Special Personal Information in the following instances:
We will disclose Personal Information/Special Personal Information to our service providers who use software programmes and hardware devices to monitor usage in order to identify unauthorised attempts to access, upload, damage or alter information that it has stored. Personal Information is stored on servers both inside and outside of South Africa. We have placed security safeguards to protect your Personal Information/Special Personal Information through agreements concluded with Third Party Service Providers. We will not be held liable for any illegal activity or other activity that may result in a claim for damages due to lack of protection of your Personal Information/Special Personal Information whilst under the care of the third party.
We take reasonable steps to ensure your Personal Information/Special Personal Information is protected from misuse, loss and from unauthorised access, modification or disclosure. However, AAA-RESPONSE does not make any warranties or give any undertakings that the Authorised User information shall be entirely safe and secure from unauthorised access or use. We may hold your information in either electronic or hard copy form. We use third parties who may have access to your Personal Information and who have undertaken to protect your Personal Information. Should an unauthorised person/s gain access to your Personal Information AAA-RESPONSE will contact you within a reasonable time to inform you of such access. As our AAA-RESPONSE technology is linked to the internet, and the internet is inherently insecure, we cannot provide any assurance regarding the security of transmission of information you communicate to us online. We also cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any Personal Information/Special Personal Information or other information which you transmit to us online is transmitted at your own risk.
Should you have enquiries concerning Personal Information processed by AAA-RESPONSE, you can request feedback that describes the Personal Information held by AAA-RESPONSE, and information about third parties, or categories of third parties who provide services to AAA-RESPONSE, who have, or have had, access to the information. You may request AAA-RESPONSE correct or delete your Personal Information in its possession or under its control that is inaccurate, irrelevant, excessive, misleading or obtained unlawfully; or destroy or delete a Personal Information that AAA-RESPONSE is no longer authorised to retain. As a client, you have the right to request access, correction or deletion of your Personal Information.
You agree to indemnify AAA-RESPONSE, its directors, employees, representatives and agents from and against any claims, damages, actions and liabilities including without limitation, loss of profits, direct, indirect, incidental, special, consequential or punitive damages arising out of AAA-RESPONSE’ reliance your Personal Information should your Personal Information contain any errors, inaccuracies or be irrelevant to the use of the Application.
Should you have any questions about this Privacy Policy, or require a correction to be made to your Personal Information that AAA-RESPONSE keeps on record, or a copy of the record itself, or should you feel that you would like to object to the collection, Use or processing of your Personal Information by AAA-RESPONSE, or that you would like us to delete your personally identifiable information, then kindly send an e-mail to [email protected]. We will endeavour to make the correction, provide you with the record, cease processing of your Personal Information and/or delete it, in accordance with your request. We will treat your requests or complaints confidentially.
Status: Awaiting Encryption
Soon, you will be able to query this entire legal framework directly via the Gemini API. Ask any question, and the Master Ledger will provide an immediate, clear, and unvarnished truth drawn straight from our protocols.
TRANSPARENCY. INTIMACY. CONTROL.